Support

Contact us

The fastest way to reach us is email. We usually reply within a couple of days.

When reporting a problem, it helps to include your iPhone model, your iOS version, and a short description of what happened (a screenshot is great too).

Frequently asked questions

Do I need an account to use PawPill?

No. PawPill has no sign-up and no login. You open the app and start tracking.

Does my pet's data get uploaded anywhere?

No. PawPill is fully offline. Everything you log stays on your device and is never sent to us or any third party. See the privacy policy for details.

Why aren't my reminders firing?

Reminders use iOS local notifications. Make sure notifications are enabled for PawPill in Settings → Notifications → PawPill, and that Focus/Do Not Disturb isn't silencing them. Keeping Background App Refresh on helps reminders stay scheduled.

How do I move my data to a new phone?

Use the in-app export to create a backup file, then import it on the new device. Data included in an encrypted iOS device backup also carries over under your Apple account.

How do I delete my data?

Delete individual records inside the app, or remove the app entirely to erase all local data. Since nothing is stored on our servers, there's nothing on our end to delete.

Is PawPill a substitute for veterinary advice?

No. PawPill helps you track and remember doses your vet has prescribed. Always follow your veterinarian's guidance for your pet's care.